Privacy Policy

Last updated: 12 September 2025

Summary

This policy explains how Phantom Glider Culture Co. collects, uses, and protects personal information when you visit our website, contact us, or participate in our programs.

Data controller: Phantom Glider Culture Co., Level 2, 146 King Street, Sydney NSW 2000, Australia. Contact: [email protected], +61 2 7908 3250.

For privacy questions, email [email protected].

Policy sections

Data we collect

  • Contact details you share (name, email, phone)
  • Booking information (group size, preferences)
  • Technical data (IP address, device and browser, pages viewed)
  • Communication history (emails)

How we use data

  • Provide and improve programs and services
  • Respond to enquiries and manage bookings
  • Send service messages and optional updates (with your consent)
  • Maintain site security and analytics

Legal basis

  • Contract (to deliver requested services)
  • Legitimate interests (site security, service improvement)
  • Consent (optional updates and marketing)
  • Legal obligations (record-keeping)

Data sharing

We do not sell personal data. We share only with service providers who help us operate the website and deliver programs, under confidentiality and data protection agreements.

Data retention

We keep personal data only as long as necessary for the purposes above and to meet legal obligations. We review retention schedules annually.

Security measures

We use access controls, encrypted connections, and staff training. While no system is perfectly secure, we work to protect your information.

Your rights

  • Access, correction, and deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent where relied upon
  • Data portability (where applicable)

Children

Our website and programs are designed for adults and older students with supervision. We do not knowingly collect data from children without appropriate consent.

International transfers

If we transfer data outside your jurisdiction, we use appropriate safeguards such as standard contractual clauses.

Data requests

To exercise your rights, email [email protected]. We aim to respond within 30 days.